GameChange is an online treatment course for those who are concerned about their gambling behaviour, supported by regular contact with a GamCare therapist. The course has been designed so you can work at your own pace, wherever is most convenient for you, over the course of eight weeks.
The course consists of eight modules, each designed to address a different area relevant to your gambling behaviour.
Before you access the course, we will ask some questions about you and your situation. This will help us understand what is going on for you, how much support you might benefit from, and whether this course is the most suitable option for you.
When you have completed this initial assessment, we aim to notify you of whether you have been successfully registered for the course within two weeks.
Your registration details will be sent to the email address you provide. Should you run into any problems with the registration, please contact our support team email@example.com
You will be asked to accept our terms and conditions when you register. You can read more about how we collect and process your personal data below.
This course is for people who are concerned about or are experiencing problems with their own gambling. The course lasts eight weeks, and you access each module online.
Each module is designed to help you reflect on your gambling habits, and you will complete exercises to help you do this. You will also be able to share your experiences with other participants in a dedicated forum. You may want to use a nickname as a username instead of your real name, and this is fine. You can find more information about the forum below.
You will be assigned a GamCare practitioner who will guide you through the course. They will be your therapist and will schedule a call with you each week to catch-up on your progress and ensure that you are getting the most out of the course. This call will last around 20 minutes.
You will also receive a follow up from GamCare at the end of the course, and then three, six and 12 months after you have completed it, usually by email. If you need any additional support at any time or you feel the course is not matching your needs, please notify your practitioner and they will be able to assist you.
If you require additional support, please do not hesitate to contact our Advisers via the National Gambling HelpLine on Freephone 0808 8020 133, or via live chat via our website – these services are available 24 hours a day, every day of the year.
It is your choice to take part in this course, so if at any point you would like to leave you can contact our team to cancel your registration, and discuss other options if you would like to.
Please note that our team does not have medical responsibility for you as a participant.
To participate in this course, you need access to a stable internet connection via a computer or mobile device, and you need to keep track of the username and password you create during registration.
Everything within the course is password protected and only you will be able to access your completed modules. Your login details are very important and should be stored safely. Please contact us as soon as possible if you forget your login details or if you think that someone else may have accessed them.
The course includes a dedicated forum where participants can communicate with each other and share their experiences. Your real name will not be visible when you post a message in the forum, however the username you have chosen will be. Please choose a username you are comfortable to share.
By registering to this course and using the forum, you are agreeing to be held responsible for the information you post, and you are confirming that you accept and understand the following ‘Rules of Engagement’:
The data collected though GameChange (e.g. surveys and written answers) may be used to better understand the experiences connected with gambling problems and gambling recovery, which in turn can support the development of additional services for people experiencing gambling problems.
No personal data (e.g. your name, address, e-mail, phone number) will be used in this way – data will be anonymised and reported in such a way that cannot reveal your identity. This is in line with the Data Protection Act 2018 (DPA), and the General Data Protection Regulation (GDPR) on the legal basis of our organisation’s legitimate interest in providing you with the best quality service and care.
All information we collect through GameChange is stored confidentially and safely on the database, and we will store your records for seven years after you complete your treatment course with us.
You have a right to view your records and if you wish to do this, you can either ask your practitioner or contact us directly via firstname.lastname@example.org
All conversations between you and your treatment practitioner are completely confidential and will never be used for research or reporting purposes. What you share or discuss with us remains confidential except in certain circumstances. There are specific circumstances where if we believe you are at high risk of significantly harming yourself or others (including the risk of harm to children), we may contact a third party without your consent. In these circumstances we will, where possible, discuss the situation with you before we discuss with anyone outside of GamCare. The exception to this is if to do so would put you or others at increased risk of harm.
Your participation in the course is voluntary. You have the right to terminate the treatment course at any time by contacting your treatment practitioner or sending the request to email@example.com
To participate in the course, you will need to submit a valid email address and phone number. We use this information for identification and communication purposes. You can participate in the course using your own name or a nickname (username).
By accepting the terms and conditions, you give your consent for your personal information to be processed by us and stored in our database.
The registry is handled securely, and the data processed with information systems is protected. When data is stored on web servers, the information security of those devices is properly managed and the data controller ensures that stored data, server access rights and other information of critical importance for the security of personal data are processed confidentially and only by those employees whose job it is to do so. Information will not be transferred outside the EU or EEA. The service provider is bound by a duty of confidentiality.
Your answers will be stored in the GameChange database, where your treatment practitioner will be able to access them for treatment purposes. Any personal data that you have submitted (name, nickname, hometown, e-mail address and phone number) will only be used by your appointed treatment practitioner.
As well as ensuring we can provide you with the best support, we collect information about you so that we can have a better understanding about who is using the course and why. Sensitive personal information, such as about your health, ethnic origin and other demographics, can help us tailor our services to your needs and make sure you get the very best help from the course. The data, always anonymised, will also help us with research, raising awareness about our services, and improving our understanding about gambling in Great Britain.